Which statement accurately describes the capabilities of ZDX in relation to Call Quality Monitoring?

Which statement accurately describes the capabilities of ZDX in relation to Call Quality Monitoring?

• A. ZDX monitors application performance and isn't a tool for Call Quality Monitoring.
• B. ZDX supports call quality monitoring for Microsoft Teams only.
• C. ZDX supports call quality monitoring for Zoom only using APIs.
• D. ZDX supports call quality monitoring for both Zoom and Teams.

Answer: (D)

ZDX's capability to monitor call quality encompasses both Zoom and Microsoft Teams, making it a versatile tool for organizations utilizing these platforms for communication. By supporting call quality monitoring across multiple services, ZDX provides comprehensive insights into user experience and application performance, essential for ensuring high-quality voice and video interactions. This dual support allows IT teams to proactively identify and resolve issues that may affect communication efficiency, enhancing overall productivity. The other options fail to reflect ZDX's broader capabilities. The statement about ZDX monitoring application performance alone overlooks its specific functions related to call monitoring. Limiting the scope to Microsoft Teams or Zoom only disregards the ability of ZDX to operate seamlessly across both platforms, showcasing its extensive functionality in the realm of call quality assessment and user experience monitoring.

ZDX's capability to monitor call quality encompasses both Zoom and Microsoft Teams, making it a versatile tool for organizations utilizing these platforms for communication. By supporting call quality monitoring across multiple services, ZDX provides comprehensive insights into user experience and application performance, essential for ensuring high-quality voice and video interactions. This dual support allows IT teams to proactively identify and resolve issues that may affect communication efficiency, enhancing overall productivity.

The other options fail to reflect ZDX's broader capabilities. The statement about ZDX monitoring application performance alone overlooks its specific functions related to call monitoring. Limiting the scope to Microsoft Teams or Zoom only disregards the ability of ZDX to operate seamlessly across both platforms, showcasing its extensive functionality in the realm of call quality assessment and user experience monitoring.